Booking and cancellation terms

Vuokatti Booking Oy (service provider) is responsible for the operational activities of Vuokatti Booking. The service provider complies with these booking terms and conditions in its booking services. These booking terms and conditions become binding on both parties when the customer has made a booking. The customer is responsible for ensuring that, before making a booking, they have read the above-mentioned documents and also the instructions related to making a booking.

Booking and cancellation terms and conditions for individual bookings

These booking and payment terms and conditions are valid if the booking has been made directly through Vuokatti Booking Oy's own website booking system, by calling VB or by email.
Reservations that have already been paid for at the start can always be transferred to another date in the event of illness.

Reservations made at other times may be subject to different booking and payment terms and conditions. Those who booked through external booking channels, such as Booking and Expedia and other external channels, must still contact the booking channel through which they made their booking regarding cancellations.

Hotel and apartment bookings are not subject to the Package Travel Act, but are dealt with by the Accommodation and Catering Regulation.
We recommend that our customers take out travel insurance.

The service fee, i.e. office costs, is €15 for bookings made directly through Vuokatti Booking Oy (by phone or email) and €0 for online bookings made directly from our website.

BOOKING AND PAYMENT TERMS

• The person making the booking must be 18 years of age or older and the responsible person/guest.

• Minors staying without a guardian are required to a written commitment from the guardian, which is delivered to the service provider at least 7 days before the start of the accommodation.

Online reservations made by the customer

• When the customer books the accommodation themselves via the www.vuokattibooking.fi online service, the customer accepts these booking terms and is responsible for ensuring that they have read the booking instructions when making the reservation.

• In these reservations, the booking system immediately automatically sends a confirmation of the reservation to the email address provided by the customer.

• Online reservations are paid for either by credit card or via a bank service.

• Online reservations cannot be cancelled, but the date can be changed once (1), (the new date of the reservation must be within 6 months of the original transfer date), when notification of the change of date is made 7 days before the start of the reservation.

• The customer will receive a reservation confirmation with the invoice, which includes a description of the property. Arrival instructions will be sent to the email address provided in the reservation on the day of arrival.

• For online reservations, the destination description will be sent to the email provided by the customer.
  The separate service provider does not send separate mail or confirmation for online reservations (the information will be sent to the email when booking).

• The passenger declaration must be completed before arrival.

• The customer must be prepared to present an ID card and a receipt for payment if requested.

CANCELLATION – When a reservation is made by phone or e-mail

• Reservations made by phone or e-mail that have not been invoiced can be canceled free of charge.

• If the reservation is canceled before the due date, office costs and a cancellation fee of €50 will be retained.

• If the reservation is canceled less than 7 days before arrival, 100% will be charged.

• If the cancellation occurs later than 7 days before the start of the service or the customer does not notify the service provider before the start of the service that he or she will not use the service, the service provider has the right to charge the full price of the service.

• Non-payment is not a cancellation, but the cancellation of the reservation must be made directly to the service provider. If the customer has to cancel their reservation, they must notify the service provider immediately.

• Cancellation must always be made in writing or in another appropriate manner, taking into account the circumstances, to the address provided by the service provider.

• In paid reservations, the date can be changed once (1), (the new date of the reservation must be within 6 months of the original transfer date), when the notification of the change of date has been made 7 days before the start of the reservation.
  
  FORCE MAJEURE

• If the reservation is canceled before the start of the service, due to a sudden illness, quarantine, accident or death of the customer or their close relative, the customer has the right to receive a refund of the price paid for the service, excluding 30% of the total of the total amount of the reservation.

• The service provider must be notified of the event immediately and an acceptable explanation (e.g. a medical certificate) must be presented.

• If the cancellation occurs after the rental of the accommodation has already begun, no payments will be refunded.

• If the customer changes the destination, service or time, it is considered a cancellation of the previous reservation and a new reservation.

• In cases of cancellation, compensation for the paid service can be applied for through any travel insurance.

THE SELLER'S RIGHT TO CANCEL THE BOOKING

• In the case of force majeure, the service provider may terminate The service provider must then immediately notify the customer of the cancellation. The customer is then entitled to a refund of the total price of the service paid.

• Any costs incurred by the customer due to force majeure will not be reimbursed.

• The service provider has the right to cancel the reservation if the payment has not been made by the due date.

STAY AT THE HOLIDAY DESTINATION

• The holiday destination is available to the customer from 4:00 PM on the day of arrival until 12:00 PM on the day of departure.

• The holiday destination provides dishwasher and hand detergent, two rolls of kitchen paper, four rolls of toilet paper and towels for sauna use. The equipment also includes filter and baking paper.

• The equipment of the holiday home includes 1 tea towel, folded or stacked linen sets (including sheet, duvet cover, pillowcase and hand and bath towel)

• The normal temperature of the accommodation is 20–22 C.

• Smoking is strictly prohibited in the holiday homes! If smoking has occurred in the apartment, we will charge cleaning costs (min. €300)

• Final cleaning is included in the accommodation price, the following is required from the guest;

  - furniture and other equipment in place and intact

  - garbage taken to the garbage containers located outside

  - dirty dishes in the dishwasher and the dishwasher on

• We are not responsible for items left in the apartment. If we mail the missing supplies, we will add a €10 postage fee to the postage.

• If the customer loses the door codes or leaves the key inside the holiday home and has to call a maintenance person to open the door during their stay, they are obliged to pay the maintenance company representative €50 in cash as a door opening fee.

NUMBER OF PERSONS

The holiday home may not be used by more people than the number of beds stated in its description.
The use of a motorhome, caravan or tent on the holiday home plot without permission is prohibited.

NOTE

• The customer is obliged to immediately notify the service provider or its representative of any shortcomings, both in terms of service and housing. In this case, they can be repaired or compensated for during the accommodation, if possible.

• If the customer has not contacted the service provider about any defects during the rental period, he/she will lose the right to any possible compensation.

• If any device or other equipment in the apartment breaks down due to normal wear and tear, the Vuokatti Booking staff must be notified immediately so that the defects can be repaired as soon as possible.
  In such cases, e.g. a weekend may delay the repair.

• No normal wear and tear of devices or other equipment will result in Vuokatti Booking being liable for compensation.

DISRUPTION SITUATIONS

• The service provider or its representative has the right to terminate the lease agreement immediately if the customer, despite a warning, does not stop causing a disturbance to the residents of the same or neighboring property or otherwise violates the agreed housing practices.

• The customer pays the costs incurred by the measures (e.g. the visit fee charged by the security company).

• The service provider is not obliged to compensate for any inconvenience or costs that the customer may incur due to natural conditions, insects, ants, unexpected weather changes, construction work or structures on neighboring plots, equipment or other changes made by the owner that have not been notified to the service provider, or problems caused by a third party (e.g. outages in the water, electricity or TV network).

• The apartments have an additional service for the customer Free Internet access. Any disruptions to the connection will be resolved as soon as possible during office hours. We do not issue refunds for accommodation costs due to possible disruptions/inoperability of the Internet connection.

DAMAGES

• The service provider is not liable for damage caused by force majeure or other unforeseen reasons that the service provider or the business operator used as an assistant could not have prevented even with the utmost care.

• The service provider must notify the customer of the disruption without delay and strive to act in such a way that the damage suffered by the customer is as small as possible.

• The customer must follow the instructions and regulations given by the service provider regarding the use of the service, and the customer is liable for any damage caused to the entrepreneur or third parties.

• If the customer does not use all the agreed services or uses them only partially, he/she is not entitled to a price reduction or refund on this basis.

• The customer is obliged to compensate the owner of the holiday destination or its movables for any damage caused directly to the holiday destination via the service provider.

SMOKING AND PETS

• Smoking is only permitted outside the holiday destination and in a designated area.

• Pets are not allowed in holiday destinations unless otherwise stated. A separate additional fee of €50 will be charged for pets, due to additional wear and tear on the property and based on more detailed cleaning practices.
  If a pet has been brought to the property not as agreed, an additional cleaning fee of +€150 will be charged.

• The service provider is not responsible for any allergies or other problems caused by unauthorized smoking or animal dander to customers.

The right to change prices is reserved. Prices are subject to the current VAT rate.

Additional terms and conditions for online payments

Vuokatti Booking Oy acts only as a marketer and merchant of products and services.

The payment intermediary service and payment service provider is Visma Pay (formerly Bambora Payform). Visma Pay is operated by the Finnish company Paybyway Oy, together with Finnish banks and credit institutions.
Visma Pay appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant.
In cases of complaint, we ask you to primarily contact the product supplier.