Booking and cancellation terms

Booking and cancellation terms for individual bookings

Bookings become binding on both parties as soon as the reservation is made. The booker is responsible for having read these terms and booking instructions. The terms apply to bookings made directly through Vuokatti Booking (VB) (website, phone, or email). Those who have booked through external channels (e.g., Booking.com, Expedia, Airbnb) must manage cancellations directly through that channel. Accommodation is governed by the accommodation and catering regulation, not the package travel act. We recommend travel insurance.

1. Booking and Payment Terms

• Age limit: The booker must be at least 18 years old
• Minors: Minors staying without a guardian require a written commitment from a guardian at least 7 days before the start of the stay
• Handling fee: A 15 € office fee is added to phone and email bookings. For online bookings made through the website, the handling fee is 0 €
• Online bookings: Paid immediately upon booking (credit card or online banking). Confirmation and property description are sent automatically via email
• Documents: The Passenger declaration must be completed before arrival, in conjunction with the booking confirmation. Arrival instructions are sent by email on the day of arrival.

2. Cancellations and Changes

Failure to pay is not a cancellation. Cancellation must always be made directly and in writing to the service provider.

• Cancellation before due date: If the invoice has already been sent and the booking is cancelled before the due date, office fees and a cancellation fee, totaling 50 €, will be charged.
• Cancellation less than 14 days before arrival: 100% of the total price of the booking will be charged. The same applies to situations where the customer fails to arrive without notice.
• Date change (Illness & others): The date of an already paid booking can be changed once (1) if the change is made at least 7 days before the start of the booking. The new date must be within 6 months of the original transfer date.

3. Force Majeure (Sudden illness or insurmountable obstacle)

• Customer's impediment: If the cancellation is due to the sudden illness, quarantine, accident, or death of the customer or a close relative before the start of the service, the customer will receive a refund, excluding 30% of the total booking amount. The impediment must be reported immediately, and acceptable proof (e.g., a medical certificate) must be presented. If the accommodation has already begun, payments will not be refunded.
• Changing the property: If the customer changes the property, service, or date (otherwise than within the permitted transfer), it will be considered a cancellation of the old booking and a new booking.
• Seller's right to cancel: The service provider may cancel a booking due to force majeure. In this case, the customer will receive the full amount paid back, but incidental expenses will not be reimbursed. VB may also cancel a booking if payment has not been made by the due date.

Booking and cancellation terms for group bookings

These terms apply to all group bookings of at least 3 apartments/cabins. The terms ensure smooth service arrangement and mutual commitment.

1. Booking Confirmation and Number of guests

• Confirmation: The booking becomes binding when the customer confirms it in writing.
• Name list: The final participant list must be submitted 14 days before the event begins.
• Basis for invoicing: The Number of guests reported 14 days prior will be used as the basis for invoicing.
• Minimum: If the Number of guests falls below 14 people, the service provider reserves the right to change the pricing.

2. Cancellation Terms and Fees

Cancellation must always be made in writing via email. Cancellation fees are determined as follows:

• More than 30 days before: The entire booking can be cancelled free of charge.
• 14–30 days before: 50% of the total value of the booking will be charged for cancellation.
• Less than 14 days before: 100% of the total value of the booking will be charged for cancellation.
• No-show: If the group fails to arrive, the full price will be charged.

3. Partial Cancellation (Reduction in Number of guests)

• More than 14 days before: The group size can be reduced by a maximum of 20% of the original number free of charge.
• Paid changes: Reductions exceeding this, or changes made less than 14 days before, will be charged in full

4. Service Provider's Right to Cancel

• Force Majeure: The service provider may cancel a booking due to force majeure.
• Compensation: In this case, all payments made by the customer will be refunded in full.
• Default: A booking can be cancelled if advance payments have not been made by the due date.

General terms for all bookings

. Staying at the holiday property

• Usage period: The property is available from 4:00 PM on the arrival day until 11:00 AM on the departure day.
• Amenities: The price includes Final cleaning, 1 kitchen towel, and bed linen sets (sheets and towels), either made or stacked. The property includes hand and machine dish soap, filter and baking paper, seat covers, 2 rolls of paper towels, and 4 rolls of toilet paper. The normal room temperature is 20–22 °C.
• Smoking: Strictly forbidden indoors. Unauthorized smoking will incur cleaning costs (min. 300 €).
• Customer's cleaning obligation: Despite the Final cleaning, the customer must leave furniture in place, take out the trash to outdoor bins, and place dirty dishes in the dishwasher and start it.
• Number of guests: The Number of guests staying in the property must not exceed the number of beds allowed in the description. Camping or using a motorhome/caravan on the plot without permission is forbidden.
• Pets: Pets are allowed only in specifically designated properties and must always be notified when making a booking. The Pet fee is 60 € / booking. If a pet is brought into the property without permission, an additional fee of 150 € will be charged. The customer is also responsible for any damage caused by the pet.

Maintenance, Compensations, and Complaints

• Door opening: If the customer loses the codes or leaves the keys inside, a 50 € cash compensation will be charged to the maintenance company for door opening.
• Forgotten items: VB is not responsible for items left in the property. For mailing lost and found items, a +15 € handling fee will be charged in addition to postage costs.
• Complaints: Deficiencies or breakages must be reported to the service provider immediately during the stay so that they can be rectified or compensated. If the customer does not report defects during the stay, the right to compensation is forfeited. Normal wear and tear of equipment does not entitle to compensation.
• Disruptive situations: The service provider has the right to terminate the rental agreement immediately if the customer causes disturbance to the neighborhood despite a warning.