Booking and cancellation terms

Vuokatti Booking Oy (the service provider) is responsible for the operational activities of Vuokatti Booking. The service provider adheres to these booking terms and conditions in its booking services. These booking terms and conditions become binding on both parties once the customer has made a reservation. The customer is responsible for having familiarized themselves with the aforementioned documents, as well as the instructions related to making a reservation, before making the reservation.

Booking and cancellation terms for individual bookings

These booking and payment terms are valid if the booking has been made directly through Vuokatti Booking Oy's own website booking system, by calling VB, or by Email.
As a rule, already paid bookings can always be transferred to another date in case of illness.

Different booking and payment terms may apply to bookings made through other channels. Those who have booked through external booking channels, such as Booking and Expedia and other external channels, must still contact the booking channel through which they made their reservation for cancellations.

Hotel and apartment bookings are not subject to the Package Travel Act, but are handled by the Accommodation and Restaurant Decree.
We recommend travel insurance to our customers.

All bookings made directly through Vuokatti Booking Oy (phone or Email) will incur office fees = handling fee of 15 €.
If you make a reservation directly on our site as an online booking, the handling fee = 0 €.

BOOKING AND PAYMENT TERMS

• The booker must be 18 years of age or older and a legally competent person responsible for the accommodation / an occupant.

• Minors staying without a guardian are required to provide a written commitment from their guardian, which must be submitted to the service provider at least 7 days before the start of the accommodation.

Online Bookings Made by the Customer

• When the customer books accommodation themselves from the www.vuokattibooking.fi online service, the customer accepts these booking terms and conditions and is responsible for having familiarized themselves with the instructions related to making a reservation.

• For these bookings, the booking system automatically sends a booking confirmation immediately to the Email provided by the customer.

• Online bookings are paid at the time of booking, either by credit card or through banking services.

• Online bookings cannot be cancelled, but their date can be changed once (1), (the new booking date must be within 6 months of the original transfer date), provided that the notification of the date change is made 7 days before the start of the booking.

• The customer receives a booking confirmation with the invoice, which includes a description of the destination. Arrival instructions will be sent to the Email provided in the booking on the day of arrival.

• For online bookings, the destination description is sent to the customer's Email.
  A separate service provider does not send mail or confirmation separately for online bookings (information is sent to the Email upon booking).

• Passenger declaration must be completed before arrival.

• The customer must be prepared to present an identification document and a receipt of payment if requested.

CANCELLATION – When booking made by phone or email

• Bookings made by Email or phone that have not yet been invoiced can be cancelled free of charge. 

• If an invoice has been sent for the booking and the booking is cancelled before the due date, an office fee of 15€ and a cancellation fee of 35€, totaling 50€, will be retained.

• If the booking is cancelled less than 14 days before arrival, 100% of the booking will be charged.

• If the cancellation occurs later than 14 days before the start of the service, or if the customer does not notify the service provider before the start of the service that they will not be using the service, the service provider has the right to charge the full price of the service.

• Failure to pay is not a cancellation; the Booking cancellation must be made directly to the service provider. If the customer has to cancel their booking, they must notify the service provider immediately.

• Cancellations must always be made in writing or, considering the circumstances, in an appropriate manner to the address provided by the service provider.

• For paid bookings, the date can be changed once (1), (the new booking date must be within 6 months of the original transfer date), provided that the notification of the date change is made 7 days before the start of the booking.
  
  FORCE MAJEURE

• If the booking is cancelled before the start of the service due to sudden illness, a mandatory quarantine, accident, or death of the customer or their immediate family member, the customer has the right to receive a refund of the price paid for the service, excluding 30% of the Total price of the entire booking.

• The event must be reported to the service provider immediately, and acceptable proof must be presented (e.g., a doctor's certificate).

• If the cancellation occurs after the rental of the accommodation has already begun, no payments will be refunded.

• If the customer changes the destination, service, or date, it is considered a cancellation of the previous booking and a new booking.

• In case of cancellation, compensation for the paid service can be sought through potential travel insurance.

SELLER'S RIGHT TO CANCEL A BOOKING

• If there is an insurmountable obstacle (force majeure), the service provider may cancel the booking. The service provider must then immediately notify the customer of the cancellation. In such a case, the customer has the right to receive a refund of the Total price paid for the service.

• Any costs incurred by the customer due to a force majeure event will not be compensated.

• The service provider has the right to cancel the booking if payment has not been made by the due date.

STAYING AT THE HOLIDAY DESTINATION

• The holiday destination is available to the customer from 4:00 PM on the day of arrival until 12:00 PM on the day of departure.

• The holiday destination provides machine and hand dishwashing liquid, two rolls of kitchen paper, four rolls of toilet paper, and sauna seat covers. The equipment also includes filter and baking paper.

• The holiday destination's equipment includes 1 kitchen towel, made-up or stacked linen sets (incl. sheet, duvet cover, pillowcase, and hand and bath towel).

• The normal temperature of the accommodation is 20–22 C.

• Smoking is strictly prohibited in the holiday apartments! If smoking has occurred in the apartment, we will charge cleaning costs (min. 300 €).

• Final cleaning is included in the price of the accommodation, provided the occupant ensures the following;

  - furniture and other equipment are in place and undamaged

  - rubbish taken to outdoor bins

  - dirty dishes in the dishwasher and the dishwasher running

MAINTENANCE CALLS

• If the customer loses the door codes or leaves the key inside the holiday destination and has to call a maintenance person to open the door during their stay, they are obligated to pay the maintenance company's representative a cash compensation of 50 € as a door opening fee.

FORGOTTEN ITEMS

We are not responsible for items left in the apartment. If we mail forgotten items, we will add a +15€ postage fee to the shipping costs.

NUMBER OF PERSONS

The holiday destination may not be used by more people than the number of beds indicated in its description.
The use of a motorhome, caravan, or tent on the holiday plot without permission is prohibited.

REMARKS

• The customer is obliged to immediately notify the service provider or their representative of any deficiencies, both regarding the service and the apartment. In such cases, they can be corrected or compensated for, if possible, already during the stay.

• If the customer has not contacted the service provider about any shortcomings during the rental period, they forfeit the right to potential refunds.

• If any appliance or other equipment in the apartment breaks down due to normal wear and tear, Vuokatti Booking staff must be notified immediately so that the issues can be rectified as soon as possible.
  In such cases, a weekend, for example, may delay the repair.

• Normal wear and tear of any equipment or other furnishings does not lead to compensation liability for Vuokatti Booking.

DISTURBANCE SITUATIONS

• The service provider or their representative has the right to immediately terminate the rental agreement if, despite a warning, the customer continues to cause disturbances to residents in the same or an adjacent property, or otherwise violates agreed living practices.

• The customer pays for the costs incurred by such actions (e.g., the visit fee charged by a security company).

• The service provider is not obliged to compensate for any inconvenience or costs to the customer that may arise from natural conditions, insects, ants, unexpected weather variations, construction work or structures on neighboring plots, changes in equipment or other changes made by the owner that have not been communicated to the service provider, or problems caused by a third party (e.g., interruptions in water, electricity, or TV networks).

• Apartments have a free internet connection as an additional service for the customer. Any disturbances in connections will be attempted to be rectified as soon as possible during office hours. We do not grant refunds on the accommodation price based on possible disturbances/malfunctions in the internet connection.

COMPENSATION FOR DAMAGES

• The service provider is not responsible for damage caused by force majeure or any other unforeseen reason that the service provider or a third-party service provider used could not have prevented even with the utmost care.

• The service provider must notify the customer of the impediment without delay and strive to act in such a way that the damage suffered by the customer is minimized.

• The customer must comply with the instructions and regulations given by the service provider regarding the use of the service, and the customer is responsible for damages caused to the entrepreneur or third parties.

• If the customer does not use all agreed services or uses them only partially, they are not entitled to a price reduction or refund on this basis.

• The customer is obliged to compensate the owner of the destination directly, through the service provider, for any damage caused to the holiday destination or its furnishings.

SMOKING AND PETS

• Smoking is permitted only outdoors at the holiday destination and in designated areas.

• Pets are not allowed in holiday destinations unless otherwise stated. An additional fee of 60 € will be charged for pets due to extra wear and tear on the property and stricter cleaning practices.
  If a pet has been brought to the property without prior agreement, an additional cleaning fee of +150€ will be charged.

• The service provider is not responsible for allergy or similar problems caused to customers by unauthorized smoking or animal dander.

Rights to price changes are reserved. Prices adhere to the current VAT rate.

Additional Terms for Internet Payment

Vuokatti Booking Oy acts solely as a marketer and merchant of products and services.

Paytrail Oyj (2122839-7) acts as the implementer of the payment intermediation service and the payment service provider, in collaboration with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your account statement or card invoice and forwards the payment to the merchant.
Paytrail Oyj has a payment institution license. In case of complaints, we kindly ask you to primarily contact the product supplier. You can choose Klarna as your payment method. Klarna offers you detailed payment terms. For more information or questions regarding payment, please visit the Klarna Website.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
paytrail.com/kuluttaja/tietoa-maksamisesta